988 National Suicide Prevention and Mental Health Crisis Lifeline and South Dakota New Dialing Format

The Federal Communications Commission (FCC) has adopted 988 as a new three-digit number to be used nationwide to reach the National Suicide Prevention and Mental Health Crisis Lifeline, starting July 16, 2022.  To reach the Lifeline, you must dial 1-800-273-TALK until July 16, 2022.

In order for 988 to work in your area code, 10-digit local dialing must first be implemented.  If your area code is 605, you will need to change the way you dial local calls.

The Federal Communications Commission (FCC) has adopted 988 as a new three-digit number to be used nationwide to reach the National Suicide Prevention and Mental Health Crisis Lifeline, starting July 16, 2022.  To reach the Lifeline, you must dial 1-800-273-TALK until July 16, 2022.

In order for 988 to work in your area code, mandatory 10-digit local dialing will be implemented.  Starting on January 4, 2022, you will need to dial the area code for all local calls.

What will be the new dialing procedure and who will be affected?

To complete all local calls, you will now need to dial the area code + telephone number. This applies to all calls within area code 605 that are currently dialed with seven digits.  Anyone with a telephone number from area code 605 will need to make this change from 7-digit local dialing to 10-digit local dialing.

When will the change begin?

Beginning January 4, 2022, you must dial 10 digits (area code + telephone number) for all local calls.  On and after this date, local calls dialed with only 7 digits will not be completed, and a recording will inform you that your call cannot be completed as dialed.  You must hang up and dial again using the area code and the 7-digit number.

What will you need to do?

In addition to changing the way you dial local calls, all services, automatic dialing equipment, or other types of equipment that are programmed to complete calls to 7-digit local numbers will need to be reprogrammed to complete calls to 10-digit numbers. Some examples are life safety systems or medical monitoring devices, PBXs, fax machines, fire or burglar alarms and security systems or gates, speed dialers, mobile or other wireless phone contact lists, call forwarding settings, voicemail services, and other similar functions.

What will remain the same?

• Your telephone number, including the current area code, will not change.
• The price of a call, coverage area, or other rates and services will not change due to the dialing change.
• What is a local call now will remain a local call regardless of the number of digits dialed.
• You will continue to dial 1+area code + telephone number for all long distance calls.
• You can still dial just three digits to reach 711 (relay services) and 911 (emergency services).
• Any 211, 311, 411, 511, 611, or 811 services available in your community can still be reached by dialing their three-digit
• The National Suicide Prevention Lifeline can still be reached by dialing 1-800-273-TALK (8255).

Who may you contact with questions?

If you have any questions regarding information provided in this notice, please contact Consolidated at 701-483-4000 or 1-888-225-5282.  You can also visit the FCC website at https://www.fcc.gov/suicide-prevention-hotline.

Consolidated is compliant with all FCC rules and requirements for Accessibility of Services to the Disabled and has appropriate policies and procedures in place to ensure compliance. It is Consolidated’s policy to ensure that services are accessible to and usable by individuals with disabilities where readily achievable.

Accessibility Assistance Information PDF

Disability Access Policy Procedure CT PDF (2022)

Disability Access Policy Procedure CCNI PDF (2022)

Contact for Consumers and Designated FCC Agent:
Bryan W. Personne, Chief Executive Officer

P.O. Box 1408 (mailing)
507 S. Main (physical)
Dickinson, ND 58602-1408

Tel: 701-483-4000
Fax: 701-483-7346
Email: bryan@consolidatedtelcom.com

• Wholesale Broadband Internet Services
• Return Policy Disclaimer

Consolidated is compliant with all CALEA (Communications Assistance for Law Enforcement Act) requirements and has appropriate policies and procedures in place to ensure compliance.

CALEA Primary Point of Contact:
Bryan W. Personne, Chief Executive Officer
P.O. Box 1408 (mailing)
507 S. Main (physical)
Dickinson, ND 58602-1408
Tel: 701-483-4000
Fax: 701-483-7346
Email: bryan@consolidatedtelcom.com

System 007625 is for service in Dickinson, ND.
For 007625 – https://publicfiles.fcc.gov/cable-system/007265-consolidated-cable-vision-inc

System 021454 is for service in all other communities where Consolidated provides video services.
For 021454 – https://publicfiles.fcc.gov/cable-system/021454-consolidated-cable-vision-inc

Contact for Consumers with public file issues:
Bryan W. Personne, Chief Executive Officer
P.O. Box 1408 (mailing)
507 S. Main (physical)
Dickinson, ND 58602-1408
Tel: 701-483-4000
Fax: 701-483-7346
Email: bryan@consolidatedtelcom.com

Consolidated is compliant with all CPNI rules and requirements and has appropriate policies and procedures in place to ensure compliance.

CPNI Compliance Officer:
Bryan W. Personne, Chief Executive Officer
P.O. Box 1408
Dickinson, ND 58602-1408
Tel: 701-483-4000
Fax: 701-483-7346
Email: bryan@consolidatedtelcom.com

CPNI – Residential Form

Closed Captioning Issues Contact Info:
Tel: 701-483-4444
Fax: 701-483-0001
Email: closedcaptioning@consolidated.tv

Closed Captioning Complaints:
Consolidated Cable Vision, Inc.
Bryan Personne, General Manager/CEO
P.O. Box 1408
Dickinson, ND 58602-1408
Tel: 701-483-4444
Fax: 701-483-0001
Email: closedcaptioning@consolidated.tv

Attention Residential Customers:

The Federal Communications Commission (FCC) and the Federal Trade Commission (FTC) are now sharing responsibility for enforcing the National Do-Not-Call list. The FCC now requires all telecommunications carriers that provide Local Exchange Service to notify their subscribers of their rights as they relate to the Do-Not-Call rules. You have the right to give or revoke an objection to receiving telephone solicitations.

TO REGISTER or REVOKE your registration, please call 1-888-382-1222 (TTY 1-886-290-4236) or via the Internet at www.donotcall.gov.

The national registry prevents telephone solicitations made for commercial purposes only, and will not prevent telephone solicitations made by a tax exempt nonprofit organization, for example, for charitable or political purposes. Also, the registry will not prevent calls from companies with whom you may have an established business relationship.

The FCC has defined an established business relationship as one in which the consumer has “a prior or existing relationship” with a company that is formed voluntarily through communications between the company and the consumer on the basis of a purchase or transaction regarding products or services within eighteen (18) months immediately preceding a telephone solicitation, and which has not been previously terminated by either the consumer or the company. Such an established business relationship also exists on the basis of a consumer inquiry regarding a company's products or services within three (3) months immediately preceding the date of a telephone solicitation and which has not been previously terminated by either the consumer or the company.

Consolidated Telcom Economic Development Donation Guidelines

Maximum Amount Allowed per Community: $2500.00

For more information, please contact:

Robbin Schwindt
701.483.4000
robbin@consolidatednd.com

Community must be one of the 19 served by Consolidated Telcom

Donations will be determined by the Consolidated Board of Directors.  Priority funding will be given to projects that benefit the largest percentage of your community members.  Those projects might include:  technology projects for the benefit of the community, aiding ambulance and fire districts, youth related improvement projects such as playground equipment, etc.

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Consolidated is compliant with all HAC rules and requirements. For information on Hearing Aid Compatible (HAC) handsets go to:http://www.ctctel.com/cellular_phones.asp

HAC Issues Contact Info:
Tel: 701-483-4444
Fax: 701-483-0001
Email: rhondaf@consolidatednd.com

HAC Complaints:
Consolidated 
Rhonda Fitterer, Director of Business Operations
P.O. Box 1408
Dickinson, ND 58602-1408
Tel: 701-483-4444
Fax: 701-483-0001
Email: rhondaf@consolidatednd.com

• Network Transparency Statement
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• Internet Acceptable Use Policy
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Long Distance Service Terms & Conditions

Unlimited Long Distance Restrictions

Contact our office for current International LD rates

Statement of Nondiscrimination and Equal Employment

For information, please contact:
Human Resources Director
Consolidated Telcom
PO Box 1408
Dickinson, ND 58602
E-mail: job_openings@staff.ctctel.com 

Consolidated is compliant with all Red Flag Identity Theft Prevention rules and requirements and has appropriate policies and procedures in place to ensure compliance.

Red Flag Compliance Officer:
Bryan W. Personne, Chief Executive Officer
P.O. Box 1408
Dickinson, ND 58602-1408
Tel: 701-483-4000
Fax: 701-483-7346
Email: bryan@consolidatedtelcom.com

An increasing problem.

In 2018, there were more than 48 billion robocalls in the U.S. – up nearly 57% from the year before. We’re developing solutions so you can feel more secure on your devices.

What is a robocall?

A robocall is an automated telephone call delivering a recorded message. The term robocall is often used to reference other types of calls made by spammers, spoofers, scammers and more.

• Spammers can be individuals or organizations that place automated phone calls in a manner that is in willful non-compliance with state and federal laws governing the use of auto-dialers.
• Spoofers can be individuals or organizations that knowingly transmit misleading or inaccurate Caller ID information. These calls may be placed manually or through an auto-dialer. Spoofers often use various methods to mask their telephone number in order to show a completely different number–often a number that may be local or familiar to you.
• Scammers can be individuals or organizations that disregard state and federal laws to make calls with the intent of committing identity theft or other types of fraudulent behavior.

Are robocalls legal?

• If you answer the phone and hear a recorded message instead of a live person, it's a robocall. If you’re getting a lot of robocalls trying to sell you something, odds are the calls are illegal. Many are also probably scams.
• Here’s what you need to know about robocalls and what you can do about them.
• A robocall trying to sell you something is illegal unless a company has your written permission to call you that way. To get your permission, the company has to be clear it’s asking to call you with robocalls, and it can’t make you agree to the calls to get a product or service. If you give permission, you have the right to change your mind later.
• A few types of robocalls are allowed under FTC rules without your permission, like political calls about candidates running for office or charities asking for donations. Keep reading for more examples.

Why do I get so many robocalls?

• It’s cheap and easy for scammers and telemarketers to make robocalls over the internet from anywhere in the world.

What kinds of robocalls are allowed without my permission?

Under FTC rules, some robocalls don’t require your permission:

• Messages that are purely informational. Robocalls about your flight being cancelled, reminding you about an appointment, or letting you know about a delayed school opening fall into this category, as long as the caller doesn’t also try to sell you something.
• Debt collection calls. A business contacting you to collect a debt can use robocalls to reach you. But robocalls that try to sell you services to reduce your debt are illegal and are almost certainly scams.
• Political calls.
• Calls from some health care providers. This includes a robocall from a pharmacy reminding you to refill a prescription.
• Messages from charities. Charities can make these calls themselves. But if a charity hires someone to make robocalls on its behalf, the robocalls can only go to members of the charity or prior donors. They also must include an automated option to let you stop future calls.

What should I do if I get an illegal robocall?

• Hang up. Don't press any numbers. The recording might say that pressing a number will let you speak to a live operator or remove you from their call list, but it might lead to more robocalls, instead.
• Report the call to the FTC at DoNotCall.gov. Report the number on your caller ID and any number you’re told to call back, which helps us track down the scammers behind the call. Even if you think the number on your caller ID is fake, report it. The FTC analyzes complaint data and trends to identify illegal callers based on calling patterns.
• The FTC takes the phone numbers you report and releases them to the public each business day. This helps phone carriers and other partners that are working on call-blocking solutions. Your reports also help law enforcement identify the people behind illegal calls.

Why doesn’t the Do Not Call Registry stop robocalls?

• The National Do Not Call Registry is designed to stop sales calls from real companies that follow the law. The Registry is a list that tells telemarketers what numbers not to call. The FTC does not and cannot block calls. Scammers don’t care if you’re on the Registry.
• Even though the Registry can’t stop all of the unwanted calls you’re getting, being on the Registry could make it easier for you to spot scam calls. If a caller is ignoring the Registry or making an illegal robocall, hang up. There’s a good chance it’s a scam.

For more information on robocalls, visit the Federal Trade Commission Consumer Information site https://www.consumer.ftc.gov/articles/0259-robocalls

Robocall Mitigation Plan for Consolidated Telcom

Robocall Mitigation Plan for Consolidated Communications Networks Inc.

Subpoena Compliance Point of Contact:
Bryan W. Personne, Chief Executive Officer
P.O. Box 1408 (mailing)
507 S. Main (physical)
Dickinson, ND 58602-1408
Tel: 701-483-4000
Fax: 701-483-7346
Email: bryan@consolidatedtelcom.com

Translation services available upon request at 701-483-4000

Voice Services Acceptable Use Policy PDF