We will never sell or share
your personal information!
The Federal Cable Communications Policy Act of 1984 contains certain provisions regarding the collection and disbursement of personally identifiable information by cable television operators. In accordance with those provisions, this cable system collects and maintains personally identifiable information concerning customers. That information includes, among other things, your name, address, and phone number, billing records; service maintenance and repair records; premium service subscription information; marketing information and customer complaints.
Personally identifiable information is generally used for the normal business purpose of offering and rendering cable television service and other services to you. Some Consolidated employees have access to such information and adhere to strict privacy policies regarding all customer records and information. If you wish to review your personal information, please contact us by letter or telephone to arrange for a review. The review will be at our local system business office. You may request correction of any errors in personal information that we collect and maintain pertaining to you. Federal law prohibits collecting any personally identifiable information other than information necessary to carry on our business or to detect theft of service, unless you consent.
To the extent that we are permitted to collect personally identifiable information, we are permitted to disclose such information only to the extent necessary to conduct our business. In addition, the law allows us to send information regarding cable television products and services unless you tell us you do not wish to receive those updates. Under some circumstances, a governmental entity may seek a court order to obtain personally identifiable information from the cable system concerning a cable customer. The customer must be given an opportunity to consent to issuance of such an order.
Any person aggrieved by an act of a cable operator in violation of these federal limitations on the collection and disclosure of personally identifiable information may bring a civil action in a United States District Court to enforce the limitations.
The FCC requires that as a Cable TV provider, Consolidated must notify customers of the following information:
• Consolidated provides Cable/Digital TV services to customers in Dickinson, Belfield, Grassy Butte, Killdeer, Halliday, Manning, South Heart, Gladstone, Dodge, Ladd, Dunn Center, Richardton, Taylor, Amidon, New England, Regent, Mott, Marmarth, Rhame, Bowman, Scranton, Reeder, and Hettinger. It's also available in many rural areas.
• Digital Video Recorders (DVR), Set Top Boxes (STB), Digital Receivers and TiVo's can be leased.
• Instructions on how to use our Cable TV service is provided to customers by a Consolidated technician at the time of installation. Additional information about the equipment and channel lineup is found at consolidatednd.com.
• Customers with billing questions or complaints in regards to billing, signal quality, equipment issues, etc. can contact Consolidated by calling 701.483.4000 during normal business hours.
• Closed captioning is available. Questions, issues and complaints can be addressed by calling 701.483 .4000, or emailing: closedcaptioning@consolidated.tv
• Information on the set-top box, DVR options and universal remote that Consolidated utilizes with our Cable TV system can be found on our website at consolidatednd.com. These manuals will provide information about the compatibility with your TV, DV D player or
other devices you may be using. Additional universal remotes are available for purchase at Consolidated, but may also be purchased at a local retail outlet that sells TV equipment.
To protect our customer's information, Consolidated adheres to strict CPNI regulations and does not share customer information and/or changes that are made to accounts.
