The Service Center Representative is responsible for provisioning and dispatching services including but not limited to telephone, video (TV), and Internet. The Service Center Supervisor will assign specific job duties to each Service Center Representative to ensure coverage of all responsibilities.
Essential Duties and Responsibilities- other duties may be assigned.
Position and advancement within the wage range established for this position are dependent upon performance and the scope of the duties and responsibilities assigned.
Business college courses/training in computer use and work experience in related field, preferably telco plant operations. Two year college degree desired.
Working knowledge of computer word processing and spreadsheet programs. Understanding of rural telco plant operations and terminology. Knowledge of general office procedures and filing systems. Ability to develop accurate and timely recording systems and use accounting procedures.
Customer service oriented for dealing with customers and staff in the office and on the telephone. Communicate clearly on the telephone. Self confidence in ability to solve problems. Work under stressful conditions at times, with frequent interruptions. Operate business machines and personal computers. Aptitude for working with numbers, calculations and detailed records, as well as the ability to do repetitive tasks. Team player and able to work with minimal supervision. Must recognize that one of the most important performance areas in which the Company functions is that of customer relations; to insure continued growth and success of the Company, the best possible courteous and friendly relationship with the customer must be maintained.
The Service Center Representative reports to the Service Center Supervisor.
Coordinates with plant personnel on all repair calls. Coordinates with plant personnel on all plant/equipment activities for accurate system records. Submits reports and records on billing and other accounts of plant department to accounting and commercial departments. Maintains close relationships with Outside Plant personnel, Network Group, Customer Service and Internet Support. Coordinates with other departments and users on supply needs and purchase orders. Communicates with customers on repair calls and as needed. Work with contractors for cable locates.