The CPE Technician will be responsible for a wide range of telecommunications equipment installations and maintenance services, as well as generating sales to business customers. Primary emphasis will be on customer network wiring and PBX/key systems, as well as providing technical support for telecommunications equipment in general. The Business Systems & Sales Supervisor and/or the Lead CPE Technician will assign specific job duties to each CPE Technician to ensure coverage of all responsibilities.
Essential Duties and Responsibilities- other duties may be assigned.
Position and advancement within the wage range established for this position are dependent upon performance and the scope of the duties and responsibilities assigned.
Two year electronics degree or equivalent work experience. Prefer one or more years experience in telecommunications industry.
Experience in the installation and maintenance of telecommunications equipment. Experience in customer network wiring including associated electronic equipment. Experience in PBX/key system areas including servicing telephone lines, instruments, cables, terminals, protection devices, as well as in telecommunications equipment in general.
Use mechanical and electrical power tools. Physically exerting workload. Pay close attention to detail, instructions and schedules. Respond to customers and community to ensure positive public relations. Able to work under and handle stressful periods when meeting deadlines. Must recognize that one of the most important performance areas in which the Company functions is public and customer relations; to insure continued growth and success of the Company, the best possible courteous and friendly relationship with customers must be maintained. Answers customer inquiries in an informal polite manner and refers unanswered questions to the appropriate supervisory personnel.
The CPE Technician may be required to participate in the On-Call & Weekend Duty rotation. This position may also require occasional overtime.
The CPE Technician reports to the Business Systems & Sales Supervisor.
Establishes and maintains close working relationship with all departments. Coordinates with other departments on the status of installation and service projects. Serves as a personal link between the Company, customers and the public.
EEO Program Information
Consolidated Telcom, formerly known as Consolidated Telephone Cooperative, a licensee under Part 22 of the Federal Communications Commission’s Rules, is required under said rules as a common carrier licensee to maintain non-discriminatory employment practices.
Full Statement of Nondiscrimination and Equal Employment
In accordance with Federal civil rights law and U.S. Department of Agriculture (USDA) civil rights regulations and policies, the USDA, its Agencies, offices, and employees, and institutions participating in or administering USDA programs are prohibited from discriminating based on race, color, national origin, religion, sex, gender identity (including gender expression), sexual orientation, disability, age, marital status, family/parental status, income derived from a public assistance program, political beliefs, or reprisal or retaliation for prior civil rights activity, in any program or activity conducted or funded by USDA (not all bases apply to all programs).