The Combination Technician performs a wide range of technical duties, including the construction, maintenance, and servicing of lines, instruments, cable, terminals, protection devices, and related equipment and facilities within the exchange distribution network for video, data and telephony services.  The Outside Plant Supervisor will assign specific job duties to each Combination Technician to ensure coverage of all responsibilities.

Essential Duties and Responsibilities- other duties may be assigned:

• Responds to service orders and trouble reports for installing, upgrading, changing, repairing or removing various types of communication equipment for residential and business customers for video, data and telephony services;
• Coordinates with Service Center staff to update records upon job completion; Communicates with the Service Center on a daily basis;
• Repairs all trouble on cable plant, drop and service wire, and related equipment;
• Assists Network Technicians as needed;
• Splices buried, aerial and fiber optic cable; Mounts demarcation devices and protectors at customer premises; Wires jacks at customer premises for services requested;
• Clears trouble tickets for work performed; Submits time, mileage, and gas tickets; Completes material and equipment charge-outs and credits; Completes work orders, billable work orders and maintenance work orders; Completes all other required forms and/or procedures;
• Completes locate requests as assigned;
• Interacts with customers to explain operation of systems, equipment installed and the services they subscribe to;
• May collect company equipment from customer premise;
• Assists OSP Supervisor and Headend Technicians on CLI testing as needed;
• Submits sketches and measurements and makes staking sheets when assigned;
• Tests telephone plant and reports unsatisfactory conditions; conducts minor central office repairs and preventative maintenance procedures as assigned;
• Completes preventative maintenance procedures at CO’s as assigned;
• Complies with all RUS and other technical practices and standards;
• Works with awareness of the considerable hazards connected with the construction and maintenance of outside plant facilities, including falls, electric shock or flash, falling objects, and traffic; Uses protective equipment and safety practices.

Position and advancement within the wage range established for this position are dependent upon performance and the scope of the duties and responsibilities assigned.

Education/Experience

Two year electronics degree or equivalent work experience.  Prefer one or more years of job-related experience as a line worker, installer/repairer, or cable splicer.

Job Knowledge

Knowledge of test, switching, and electronic equipment, and all types of cable.  Familiarity with cable records, staking sheets, specifications, and circuit diagrams. Understanding of digital technology and preventive maintenance procedures.

Related Skills

Pay close attention to detail and work schedules. Work effectively, with minimal supervision, with other staff. Assume rigorous physical workload.  Must have strong customer service skills, ability to work independently and be a team player.  Must recognize that one of the most important performance areas in which the company functions is that of customer relations; To insure continued growth and success of the company, the best possible courteous and friendly relationship with the customer must be maintained.

Additional Requirements

The Combination Technician is required to participate in the On-Call & Weekend Duty rotation.  This position may also require occasional overtime.

Position Relationships

The Combination Technician reports to their designated OSP Supervisor.

Internal/External

Maintains effective working relationship with all staff, especially other plant personnel. May supervise other personnel on specific projects. Coordinates with other departments on work projects.  Responds to subscribers and community on service and project questions.

Evaluation Criteria:

• Technical training;
• Plant experience;
• Valid Driver's License;
• Communicate with customers and community;
• Minimal supervisory role;
• Ability to operate and repair sophisticated equipment;
• Routine planning;
• Preparation of accurate and timely records;
• Frequent technical training;
• Ability to improve or redesign procedures for specific job tasks.